When you’re a small business owner who’s selling the highest level of service possible how do you scale for continued business growth? With caution. If what your selling is service and not widgets you have to be very careful on how you grow. I’ve turned down several “opportunities” to expand my business that would have diluted the quality of service we provide. In essence, it would have changed our business model. That might satisfy costumers buying on price alone but would alienate your existing clientele who expect a higher level of service. Grow slowly and organically and never compromise what made you successful in the first place.